12jeez Terms and Conditions

1. Introduction and Acceptance

These terms and conditions ("Terms") apply to users of the 12jeez platform and website 12jeez.cam. By visiting the website, registering an account, or using any of our services, you are considered to have fully read, understood, and accepted these Terms.

12jeez is an online entertainment and gaming platform designed for users in Bangladesh. By using our services, you confirm that:

• You are at least 21 years of age.
• You are using the platform voluntarily and for personal entertainment.
• Participating in online gaming is not prohibited for you under the laws applicable in your place of residence.
• You are committed to complying with all provisions of these Terms.

12jeez reserves the right to modify these Terms at any time. Continued use of the platform after any changes means you have accepted the updated Terms. For significant changes, we will send a notification to your registered email address.

2. Account Registration and Management

2.1 Eligibility to Register

To open an account with 12jeez, you must be at least 21 years of age. All information provided at the time of registration must be truthful, accurate, and complete. Providing false information may result in account suspension or termination and forfeiture of any balance held.

2.2 One Person, One Account

Each person may operate only one account. Opening multiple accounts using the same device, IP address, payment method, or identity is strictly prohibited. If multiple accounts are found, all of them will be immediately closed.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Allowing third parties to use your account is prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

2.4 Identity Verification (KYC)

12jeez may request documents for identity verification at any time. Withdrawals may be held until verification is complete. Failure to provide the required information may result in account restrictions.

3. Deposit and Withdrawal Policy

3.1 Deposit Rules

To deposit funds into 12jeez, you must use a payment method registered in your own name. Using third-party payment methods is strictly prohibited. Any suspicious transaction may be held until verified.

3.2 Withdrawal Rules

Before submitting a withdrawal request, make sure your account has been verified and all applicable wagering requirements have been met. Withdrawals will only be sent to the same payment method used for the deposit. Processing is generally completed within 10 to 45 minutes. This timeframe may be extended if additional verification is required under special circumstances.

3.3 Fraud and Malpractice

If chargebacks, payment fraud, or any other fraudulent activity is proven, the relevant account will be immediately closed and the balance forfeited. 12jeez reserves the right to take legal action if necessary.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

Newly registered members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 25 times (25x).

• Example 1: Deposit ৳1,000 and receive a ৳1,000 bonus — total ৳2,000.
• Example 2: Deposit ৳18,000 or more and receive the maximum ৳8,000 bonus — total ৳26,000.

4.2 Wagering Requirements

Bonus funds must meet the specified wagering requirements before they are eligible for withdrawal. Submitting a withdrawal request before wagering is complete may result in the bonus being cancelled. Wagering contribution rates may vary by game — contact our support team for details.

4.3 General Terms for Promotional Offers

• Each promotional offer is valid only within its specified period.
• Multiple bonus offers cannot be combined at the same time unless explicitly stated.
• 12jeez reserves the right to modify, suspend, or cancel any promotional offer at any time.
• If bonus abuse is found, the bonus will be removed from the relevant account.
• Each bonus offer may have its own specific terms, which will be stated in the details of that offer.

5. Betting and Gaming Rules

5.1 Gaming Rules

All games on the 12jeez platform are operated according to defined rules. Each game has its own rules, which can be found on the relevant game page. If a game does not complete due to a technical error, the bet for that round will be fully refunded.

5.2 Betting Limits

Each game has a set minimum and maximum bet limit. Additional limits may apply when betting with bonus funds. 12jeez reserves the right to change the betting limits for a specific account at any time.

5.3 Technical Issues

12jeez is not liable for losses caused by software or hardware faults, network interruptions, or any other technical issues. Results recorded during a technical error will be considered void and the bet will be refunded.

5.4 Manipulation and Unfair Conduct

Any form of manipulation, software hacking, use of bots, or any action taken with the intent to harm the platform is strictly prohibited. If such activity is proven, the account will be permanently closed and legal action will be taken if necessary.

6. VIP Program and Rewards

The 12jeez VIP program has five tiers. Users at each tier receive a weekly cashback:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

There is an opportunity to advance to a higher tier based on regular gaming activity. The decision to change a VIP tier is entirely at the discretion of 12jeez. VIP rewards may have separate wagering requirements, which will be communicated when the reward is credited. 12jeez reserves the right to change the rules of the VIP program.

7. Prohibited Activities

The following activities are strictly prohibited on the 12jeez platform:

1. Operating an account using a false identity or a third party's information.
2. Systematically placing opposing bets to meet bonus requirements (bonus abuse).
3. Attempting to earn bonuses by creating multiple accounts.
4. Playing games using automated software, bots, or scripts.
5. Attempting to breach the platform's security systems.
6. Using the platform for money laundering or any other illegal financial activity.
7. Using the platform with the intent to harass or harm other users.
8. Copying or distributing platform content without prior permission.

Involvement in any of the activities listed above will result in immediate account closure and forfeiture of the balance.

8. Responsible Gaming

12jeez believes in responsible gaming. We are committed to keeping our users' gaming experience safe and enjoyable. The platform is intended only for those aged 21 and above.

We provide the following tools:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Break Feature: Temporarily suspend your account for a period of time if needed.
• Self-Exclusion: You can close your account for a set period if you choose.

If you have a problem with gaming addiction, contact our 24/7 live chat support immediately. For more information, visit our Responsible Gaming page.

9. Privacy and Data Protection

12jeez gives the highest priority to protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure. We never sell users' personal information to third parties.

To learn about our detailed policy on data collection, storage, and use, please read our Privacy Policy page.

10. Limitation of Liability

12jeez accepts no liability in the following cases:

• Financial loss caused by the user's own mistakes.
• A game being interrupted due to an internet connection failure.
• Failure by a third-party service provider (payment gateway).
• Service disruption caused by natural disasters or unforeseen events.
• Service being limited due to government restrictions or legal changes.

12jeez's maximum liability under any circumstances will be limited to the total amount deposited in the relevant user's account.

11. Account Suspension and Termination

11.1 Suspension by 12jeez

12jeez reserves the right to suspend or close any account for the following reasons:

• If a breach of the Terms is proven.
• If fraud or unethical conduct is suspected.
• Failure to complete identity verification.
• Extended inactivity (no login for 12 consecutive months).

11.2 Closure by the User

You may close your account at any time. Please withdraw any remaining balance before submitting a closure request. Unearned bonuses will be forfeited upon account closure.

12. Dispute Resolution

If a dispute arises, please contact our customer support team first. We take all complaints seriously and work toward a fair resolution.

Dispute resolution process:

1. Submit your complaint to the support team via live chat or email.
2. Our team will provide an initial response within 48 business hours.
3. A final decision will be communicated after the necessary investigation.
4. If you are not satisfied with the decision, there is an option to file a formal appeal.

12jeez's final decision will be considered binding in all disputes, unless the user appeals through the relevant legal channels.

13. Intellectual Property

All content on the 12jeez website — logos, designs, software, text, graphics, and other materials — is the exclusive property of 12jeez and is protected by intellectual property laws.

Reproducing, distributing, modifying, or using any part of this content for commercial purposes without prior written permission is prohibited.

14. Service Changes and Termination

12jeez reserves the right to modify, upgrade, limit, or completely discontinue any part of its service at any time. The service may occasionally be temporarily unavailable due to maintenance work. In such cases, we will notify users as quickly as possible.

In the event of service termination, all valid balances will be returned to users.

15. Contact

If you have any questions or need clarification about these terms and conditions, please contact us:

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]

Our customer support team is always here for you. Feel free to contact us for any issues or inquiries.