12jeez Privacy Policy — Your Information Is Fully Protected
This policy clearly describes how your personal information is collected, used, and stored at 12jeez, and what your rights are.
Introduction and Purpose
12jeez is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. Through this privacy policy, we aim to clearly explain under what circumstances your personal information is collected, for what purposes it is used, and how securely it is stored.
You are requested to read this policy carefully before using our services. If you have any questions or concerns, you can reach our support team via 24/7 live chat or send an email to [email protected].
12jeez believes that maintaining full transparency about how information is handled is essential to earning users' trust. For this reason, we have prepared this detailed document about our data processing practices.
What Types of Information Are Collected
Personal Identity Information
We may collect the following information for account registration and management:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- National ID or passport number (for KYC verification)
- Address
Financial Information
The following financial information may be required to complete deposit and withdrawal transactions:
- bKash / Nagad / Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal dates and times
We never store full card numbers or banking PINs. All financial transactions are secured through SSL encryption.
Usage and Activity Information
To improve your experience on the platform, we automatically collect:
- Login time and date
- Games played and betting history
- Device type and operating system
- IP address and browser information
- Page visits and session data
Communication Information
The following information may be collected during customer service interactions:
- Live chat messages and conversation history
- Email content and attachments
- Details of complaints and requests
- Feedback and comments
How Your Information Is Used
12jeez uses collected information only for the legitimate purposes listed below. We never sell or transfer your information to advertising third parties.
Account Management
Your information is used to create, verify, and manage your account. Through age verification, we ensure that only individuals aged 21 or above can use the platform.
Transaction Processing
Financial information is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
Security and Fraud Prevention
Information is analyzed to prevent unauthorized account access, fraudulent activity, and money laundering. This is essential for the protection of all users.
Customer Support
During 24/7 live chat support in Bengali, your account information and issue details are used to provide fast and effective solutions.
Service Improvement
By analyzing user experience, we continuously improve our platform, game collection, and payment methods. This information is processed in a fully anonymized form.
Legal Compliance
Information may need to be retained and disclosed to comply with applicable laws and regulations and in response to lawful requests from regulatory authorities.
Cookies and Tracking Technologies
The 12jeez website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are necessary for the core functionality of the website. Without them, it would not be possible to maintain login sessions, manage gaming activity, or complete secure transactions. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences, language settings, and usage habits. The next time you log in, you will not need to set your preferences again.
Analytics Cookies
These cookies help us understand which pages of the website are visited most and how users navigate the site. This information is fully anonymous and is used only for service improvement.
Cookie Controls
You can block or delete cookies other than essential cookies by changing your browser settings. Please note that this may affect some functionality of the site.
Data Protection and Security Measures
Technical Security Measures
- All data transfers are secured with 256-bit SSL encryption.
- Passwords are stored in encrypted form — never in plain text.
- Servers are protected by firewalls and an Intrusion Detection System (IDS).
- If suspicious activity is detected on an account, an immediate alert system is activated.
- Regular security audits and vulnerability testing are conducted.
- Data backups are stored in encrypted form in a secure environment.
Administrative Security Measures
Only authorized staff have access to user information. All staff are trained in privacy and data protection. A complete log of data access is recorded and reviewed regularly.
We follow a data minimization principle — meaning only the information necessary to perform a function is collected. When information is no longer needed, it is securely deleted.
Information Sharing with Third Parties
12jeez never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
- Payment Processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer.
- Game Providers: Limited information related to gaming activity may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi.
- Legal Authorities: Information may be disclosed to government or law enforcement agencies as part of a court order or lawful legal process.
- Security Specialists: We may work with specialized security service providers to prevent fraud and ensure cybersecurity.
All third-party service providers are required to sign a strict non-disclosure agreement (NDA) and are obligated to use the information they receive only for the specified purpose.
Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to comply with applicable law.
- Active Account: All information is retained for as long as the account remains active.
- Financial Records: Transaction information is retained for a specified period in accordance with legal obligations.
- After Account Closure: When an account is closed, necessary information is securely deleted at the end of the designated period; however, some information may need to be retained for a longer period to meet legal obligations.
- Analytics Data: Anonymous analytics data may be retained for a longer period for service improvement purposes.
Your Rights and Choices
Right to Access Information
You may request to see what information we hold about you. After verifying your identity, we will provide a complete summary.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted, although this may prevent you from using some services.
Right to Data Portability
You may request your personal information in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your information for specific purposes. If your objection has valid grounds, we will take it into consideration.
Protection of Minors
12jeez strictly does not provide services to minors (those under 21 years of age). Our platform is only for individuals aged 21 or above. We verify age at the time of account registration.
If we become aware that information from a minor has been collected, we will immediately close that account and delete the collected information. If a parent or guardian suspects that their minor child has opened an account, please contact us at [email protected].
Changes to the Privacy Policy
12jeez reserves the right to update this privacy policy from time to time. For any significant changes, we will notify users in the following ways:
- The update date will be clearly noted on this page.
- For significant changes, a notification will be sent to the registered email address.
- A brief notice may be shown on the first login after a change.
Continued use of the platform after any changes will be taken as acceptance of the updated policy. If you have any objection to any part of the policy, please stop using the platform and contact us.
Privacy Contact Information
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our data protection team will carefully review your matter.
- Live Chat: Get direct support in Bengali 24/7
- Email: [email protected]
For privacy-related requests, write "Privacy Request" in the email subject line and send it from your registered email.
Quick Links
See our other policies for more information: